Dear Ms. M., thank you very much for choosing Ensana Thermia Palace and for taking the time to share your review with us. We are delighted to read that you enjoyed the comfort and cozy atmosphere of our hotel, appreciated the friendliness and helpfulness of our staff, and found both the property and its surroundings lovely and interesting. Your positive feedback means a great deal to our entire team. Regarding the Asian dinner, thank you as well for sharing your feedback. This dinner was part of our themed dinner evenings, during which we offer our guests a selection of different international cuisines that are regularly rotated. We introduce these themed dinners to bring a pleasant variety to our guests’ dining experience and to offer the opportunity to discover new flavors from international cuisine. Naturally, we understand that individual tastes differ, and not every theme may appeal to everyone. Once again, thank you for your visit and for your valuable feedback. We hope to welcome you back to Ensana Thermia Palace in the future. Kind regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Madam G., dear Sir G., thank you for your continued patronage of Ensana Thermia Palace hotel and for sharing your experience. We are delighted to hear that you enjoy your visits each December with friends. We apologize for the inconvenience you encountered with the elevator to your room. Please rest assured that your feedback regarding this matter is valuable to us. We look forward to welcoming you back next year. Happy New Year! Jana Juranová Guest Relation Manager, Ensana Thermia Palace

Dear Zuzana Š., Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Horňáková Andrea Guest Services Ensana Esplanade