Dear Przemyslaw, thank you for choosing Ensana Thermia Palace and for sharing your experience with us. We are pleased to hear that you appreciated the professional service in our spa and hotel, the variety of treatments, our helpful team and the quality of our cuisine. We sincerely regret the longer waiting times in the restaurant. We appreciate your understanding that our team was doing their best, and your observation regarding staffing levels has been shared with the responsible management for further attention. Providing attentive and efficient service is very important to us, and we will continue working to ensure a smooth dining experience for our guests. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Kind regards, Mgr. Laura Homolová Guest Relation Manager Ensana Thermia Palace

Dear Charles B. Megally, thank you for choosing Ensana Thermia Palace and for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed our beautiful surroundings, pleasant environment, cleanliness and cuisine, and that you experienced the warm and friendly service of our restaurant team. At the same time, we sincerely regret the unpleasant experience you had at Café Alexander. We are particularly sorry about the way the situation with the welcome drink was handled and that you felt uncomfortable in front of other guests. Regardless of the applicable instructions, such matters should always be communicated with discretion, courtesy and respect. Your comments regarding both the Front Office and Café Alexander teams have been shared with the respective managers for further attention and staff training. We are also pleased that the kindness of our restaurant team, including our waiter from the Philippines, left you with a positive impression. We will be happy to share your appreciation with him and the team. We hope that you will give us another opportunity to provide you with the warm, attentive service that you rightly expect from a five-star hotel. Kind regards, Mgr. Laura Homolová Guest Relation Manager Ensana Thermia Palace

Dear Ms W., Thank you very much for your wonderful rating and for your kind words about our hotel. We are delighted to hear that you particularly appreciated the spaciousness of your room and bathroom, as well as our wellness and spa services. We are pleased that you enjoyed your stay with us, and we also greatly appreciate your recommendation. We hope to have the pleasure of welcoming you back to Ensana Esplanade in the future. Kind regards, Kristína Štefkovičová Guest Relation Manager Ensana Esplanade

Vážená pani Hranová, ďakujeme Vám za Vaše krásne hodnotenie a milú spätnú väzbu. Veľmi nás teší, že ste boli spokojná s pobytom a že ste ocenili najmä našu stravu. Sme radi, že ste si pobyt u nás užili, a budeme sa tešiť na Vašu ďalšiu návštevu. S pozdravom, Štefkovičová Kristína Guest Relation Manager Ensana Esplanade