COVID-19 UPDATE

COVID-19 ENSANA Q&A

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance.

 
Are any of your hotels closing?                                                                                                                                  

Due to international and national health guidelines and travel restrictions relating to COVID-19, we have taken the decision to close Ensana Health Spa Hotels. Current guests who are staying on their health insurance will be able to finish their treatments prior to hotel closures. Guests with any questions can address members of staff at our hotels for advice and support at any time. 

When will you re-open your closed hotels?

We will re-open our hotels whenever regulation allows us to do so and we will share this information on our website ensanahotels.com. However, you can also address Ensana teams using the contact details listed below. Our teams are at your service! Contacts:

         Destination            e-mail    Telephone number  
Czech Republic marienbad@cz.ensanahotels.com +420 354 655 555
Slovakia res.pn@sk.ensanahotels.com +421 33 775 7733
Hungary hungary@hu.ensanahotels.com       +36 30 663 6562*
Romania reservation.ro@ro.ensanahotels.com +40 265 570 151


*Please note: because of limited operation, we can only receive and answer calls between Monday and Friday from 8 am to 4.30 pm.

Are you accepting future bookings?

Based on local and international travel bans and restrictions of hotel operations, currently we do not accept reservations with a travel period for the following dates:

Czech Republic:                    16th  March – 30th  April 2020
Slovakia:                                  16th  March – 30th  April 2020*
Hungary:                                  19th  March – 30th  April 2020**
Romania:                                 16th  March – 30th  April 2020                                                                                  Some of our hotels will remain closed until June 2020 (link with all estimated reopening dates)

However, we are glad to give offers and send confirmations for any travel period after 1st May. Future reservations are subject to current and any future domestic and international regulations

* except for Thermia Palace (reopening 1.06)
** except for Grand Margaret Island (reopening 30.06) and the Héviz Aqua (reopening 29.05) 

Can I reschedule my stay or cancel and refund it? 

For direct, individual guest reservations with a travel period from today until 30th April 2020 (or until some hotel’s later reopening date) we will allow free changes subject to availability and any actual price difference or cancellation free of charge. Requested refunds will be paid within 30 days. 

Restricted periods for existing reservations (updated on 20th of March 2020): 
Czech Republic:                    16th March – 30th April 2020
Slovakia:                                  16th March – 30th April 2020*
Hungary:                                 19th March – 30th April 2020**
Romania:                                16th March – 30th April 2020

* except for Thermia Palace (reopening 1.06)
** except for Grand Margaret Island (reopening 30.06) and the Héviz Aqua (reopening 29.05) 

Some of our hotels remain closed until June 2020 (link with all estimated reopening dates)
Please contact Ensana teams:

Destination e-mail Telephone number
Czech Republic marienbad@cz.ensanahotels.com +420 354 655 555
Slovakia res.pn@sk.ensanahotels.com +421 33 775 7733
Hungary hungary@hu.ensanahotels.com       +36 30 663 6562*
Romania reservation.ro@ro.ensanahotels.com +40 265 570 151

*Please note: because of limited operation, we can only receive and answer calls between Monday and Friday from 8 am to 4.30 pm.

If I booked through a travel agent or third party and want to cancel, will I get a refund?

If you haven’t booked directly through Ensana, we advise you to contact the travel agent or third-party provider through which you booked. Ensana will not be charging travel agents or third-party partners with any cancellation fees. Should you have any questions, feel free to contact Ensana teams.

Where can I get updates from Ensana on my booking?

We are posting regular updates on our website ensanahotels.com. When looking for information, please head there as your first step. If you need any further information or advice please do not hesitate to contact us and we will be happy to assist you and answer your queries.                        Please contact Ensana teams:

Destination e-mail Telephone number
Czech Republic marienbad@cz.ensanahotels.com +420 354 655 555
Slovakia res.pn@sk.ensanahotels.com +421 33 775 7733
Hungary hungary@hu.ensanahotels.com       +36 30 663 6562
Romania reservation.ro@ro.ensanahotels.com +40 265 570 151
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