Dear Pavlina, Thank you very much for your wonderful feedback and for choosing us for the third time. We are especially pleased to hear that you have been satisfied with your stays. We are sorry that the bar’s opening hours were not quite convenient for you. We appreciate your understanding and will certainly keep your suggestion in mind when reviewing our services. It is a great pleasure to have you as a returning guest, and we sincerely hope to welcome you back for your fourth stay in the future! Kind regards, Péter Mácsai General Manager

Dear Petr, Thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed the cleanliness and comfort of our hotel, as well as the high standard of service provided by our colleagues. It is especially pleasing to see your excellent ratings for our rooms, spa and wellness facilities, and to know that you found our entire team professional and friendly. Your kind words are greatly appreciated and will certainly be shared with our colleagues. We are sorry that the breakfast experience was affected by the busy atmosphere in the restaurant. During periods of high occupancy, particularly when many guests arrive at breakfast at the same time, the restaurant can become considerably busier, and we regret if this reduced your enjoyment. We continuously look for ways to make breakfast service as comfortable and smooth as possible for all our guests. We also appreciate your comments regarding the appearance of the hotel and are grateful that, despite this, you found the interior well maintained and your overall experience positive. Thank you once again for your valuable feedback and recommendation. We very much hope to have the pleasure of welcoming you back to Margaret Island in the future. Best regards, Péter Mácsai General Manager

Vážený pane Michale, děkujeme vám za vaše pozitivní hodnocení našeho hotelu. Jsme potěšeni, že jste byl spokojen s čistotou pokoje, koupelny, naším přívětivým týmem a kvalitou snídaně. Vaše zpětná vazba je pro nás velmi důležitá. Doufáme, že se brzy opět uvidíme. S pozdravem, Péter Mácsai ředitel hotelu

Dear Guest, Thank you very much for your detailed feedback and for your excellent 10/10 recommendation. We are delighted to know that you enjoyed the helpfulness of our team, the clear signage throughout the hotel, and the convenient connection to our thermal facilities. It is also wonderful to hear that you were satisfied with our tasty breakfast, wellness and spa services, as well as the cleanliness of our hotel. We sincerely regret that some of the room furnishings and equipment did not meet the expected standard. Please accept our apologies for these inconveniences. Your comments have been forwarded to the relevant department for inspection and necessary attention. Thank you once again for your kind recommendation. We hope to have the pleasure of welcoming you back to Ensana Grand Margaret Island in the future. Kind regards, Péter Mácsai General Manager