Prevention and sanitary measures for your safety

Enhanced hygiene measures for guests.
To further enhance the precautions to protect the health of guests, the hotel has implemented a number of measures which include (but are not limited to) checking the guest’s body temperature on a regular basis during their stay; removal of minibar contents; removal of loose fabrics from guest bedrooms; guests will be required to wear protective masks in certain areas of the hotel; capacity of public areas will be limited to ensure social distancing guidelines; certain facilities such as gyms and saunas have been closed and additional sanitising stations have been located around the hotel to encourage guests to regularly wash disinfect their hands.
 
Enhanced hygiene measures for employees.
To further enhance the precautions to protect the health of employees, the hotel has implemented a number of measures which include (but are not limited to) undertaking a virus test for all employees returning to work after the crisis; checking the employee’s body temperature on a regular basis; employees are required to wear protective personal equipment (such as masks, gloves, goggles) in certain areas of the hotel where the job classification may require it; increased frequency of cleaning of public areas; capacity of public areas will be limited to ensure social distancing guidelines and additional sanitising stations have been located around the hotel to encourage employees to regularly wash disinfect their hands.

COVID-19 ENSANA Q&A

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance.

 
Are any of your hotels closing?                                                                                                                                  

Due to international and national health guidelines and travel restrictions relating to COVID-19, we have taken the decision to close Ensana Health Spa Hotels. 

When will you re-open your closed hotels?

We will re-open our hotels whenever regulation allows us to do so. Please see below the estimated reopening date for each hotel.

Czech Republic hotels Slovakia hotels
Centrální Lázně:   25th of May, 2020 Pro Patria:  4th of May, 2020*
Hvězda:  25th of May, 2020 Esplanade:  11th of May, 2020*
Nové Lázně:    temporarily closed Smrdáky:   11th of May, 2020* 
Pacifik:  25th of May, 2020 Thermia Palace:  1st of June, 2020
Svoboda:   25th of May, 2020 Splendid:   1st of June, 2020
Vltava:   25th of May, 2020 Vila Trajan:   1st of June, 2020*
Butterfly:   25th of May, 2020 Jalta:   temporarily closed
   
Hungary hotels Romania hotels
Thermal Sárvár:   29th of May, 2020 Bradet:   15th of June, 2020
Thermal Hévíz:   12th of June, 2020 Sovata:   15th of June, 2020
Thermal Margaret Island:  2nd of July, 2020  
Grand Margaret Island:   1st of August, 2020  
Thermal Aqua:   1st of August, 2020  

* hotel open only for reservations approved by the health insurance company

However, you can also address Ensana teams using the contact details listed below. Our teams are at your service! Contacts:

         Destination            e-mail    Telephone number  
Czech Republic marienbad@cz.ensanahotels.com +420 354 655 555
Slovakia res.pn@sk.ensanahotels.com +421 33 775 7733
Hungary hungary@hu.ensanahotels.com       +36 30 215 2790*
Romania reservation.ro@ro.ensanahotels.com +40 265 570 151


*Please note: because of limited operation, we can only receive and answer calls between Monday and Friday from 8 am to 4.30 pm.

Are you accepting future bookings?

Based on local and international bans and restrictions of hotel operations, currently we do accept reservations according to the above reopening schedule. Future reservations are subject to current and any future domestic and international regulations.

Can I reschedule my stay or cancel and refund it? 

For direct, individual guest reservations with a travel period from today until 30th April 2020 (or until some hotel’s later reopening date) we will allow free changes subject to availability and any actual price difference or cancellation free of charge. Requested refunds will be paid within 30 days. 

If I booked through a travel agent or third party and want to cancel, will I get a refund?

If you haven’t booked directly through Ensana, we advise you to contact the travel agent or third-party provider through which you booked. Ensana will not be charging travel agents or third-party partners with any cancellation fees. Should you have any questions, feel free to contact Ensana teams.

Where can I get updates from Ensana on my booking?

We are posting regular updates on our website ensanahotels.com. When looking for information, please head there as your first step. If you need any further information or advice please do not hesitate to contact us and we will be happy to assist you and answer your queries.                        

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