We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance.
Are any of your hotels closing?
Due to international and national health guidelines and travel restrictions relating to COVID-19, we have taken the decision to close Ensana Health Spa Hotels.
When will you re-open your closed hotels?
We will re-open our hotels whenever regulation allows us to do so. Please see below the estimated reopening date for each hotel.
|Czech Republic hotels
|Centrální Lázně: 25th of May, 2020
||Pro Patria: 4th of May, 2020*
|Hvězda: 25th of May, 2020
||Esplanade: 11th of May, 2020*
|Nové Lázně: temporarily closed
||Smrdáky: 11th of May, 2020*
|Pacifik: 25th of May, 2020
||Thermia Palace: 1st of June, 2020
|Svoboda: 25th of May, 2020
||Splendid: 1st of June, 2020
|Vltava: 25th of May, 2020
||Vila Trajan: 1st of June, 2020*
|Butterfly: 25th of May, 2020
||Jalta: temporarily closed
|Thermal Sárvár: 29th of May, 2020
||Bradet: 15th of June, 2020
|Thermal Hévíz: 12th of June, 2020
||Sovata: 15th of June, 2020
|Thermal Margaret Island: 2nd of July, 2020
|Grand Margaret Island: 1st of August, 2020
|Thermal Aqua: 1st of August, 2020
* hotel open only for reservations approved by the health insurance company
However, you can also address Ensana teams using the contact details listed below. Our teams are at your service! Contacts:
*Please note: because of limited operation, we can only receive and answer calls between Monday and Friday from 8 am to 4.30 pm.
Are you accepting future bookings?
Based on local and international bans and restrictions of hotel operations, currently we do accept reservations according to the above reopening schedule. Future reservations are subject to current and any future domestic and international regulations.
Can I reschedule my stay or cancel and refund it?
For direct, individual guest reservations with a travel period from today until 30th April 2020 (or until some hotel’s later reopening date) we will allow free changes subject to availability and any actual price difference or cancellation free of charge. Requested refunds will be paid within 30 days.
If I booked through a travel agent or third party and want to cancel, will I get a refund?
If you haven’t booked directly through Ensana, we advise you to contact the travel agent or third-party provider through which you booked. Ensana will not be charging travel agents or third-party partners with any cancellation fees. Should you have any questions, feel free to contact Ensana teams.
Where can I get updates from Ensana on my booking?
We are posting regular updates on our website ensanahotels.com. When looking for information, please head there as your first step. If you need any further information or advice please do not hesitate to contact us and we will be happy to assist you and answer your queries.