REPLACEMENT OF VIRTUAL CARD
Access member area with your active email address here and then download your card again.
You will be able to download your card as a virtual card image, or directly into your android/apple e-wallet.
Access member area and check your status on the Ensana Life Membership platform. If you need further help please contact us at email@example.com. Due to privacy regulations we will not provide any private information except to your registered email.
Ensana Hero members will have a special promotion code (in your activation email), which they should use during the booking process. This promotion code will entitle members to the relevant discount on the hotel accommodation (flash sales, corporate, or any other special contracted rates are not entitled to any discount)
Benefits and discounts must be claimed at the time of booking.
Guests are required to provide their name, membership number and promotional code at the time of booking. Benefits and discounts cannot be claimed retrospectively.
The particular benefits and discounts applied at the time of booking will be in accordance with the membership level at the time of booking.
Eligible customers who are already members of the “Ensana Life” programme will be upgraded to the Gold membership - our highest loyalty membership level.
Danubius Europoint Loyalty Program members will not be able to collect any further points within the Danubius loyalty membership program. Guests can decide if they wish to join Ensana Hero programme with the highest loyalty membership status, or simply remain Danubius Loyalty guests without joining the Ensana Hero programme.
How to book a Danubius hotel with your Ensana Hero membership card:
Danubius Hotels offer Ensana Hero members benefits of the Danubius Europoints program for their next stay. Attach a copy of your virtual Ensana Hero membership card to your reservation confirmation and email it back to the hotel. Please note that Ensana loyalty membership discounts and benefits are not applicable in any Danubius hotel.
TERMINATION OF MEMBERSHIP
You may cancel your Ensana Hero programme membership at any time, cancellation of membership can be initiated by emailing us at firstname.lastname@example.org. Ensana terminates the Ensana Hero program me membership if:
a.) the member violates the program’s terms and conditions
b.) in any case of misuse, related to a membership card’s benefits & discounts
c.) the member cancels the membership in writing via email to email@example.com
d.) the member does not give approval to the handling of his/her data, or revokes Ensana’s ability to do so
Benefits of the Ensana Hero membership cannot be used, or transferred by/to any other individual, or company.
Ensana reserves the right to alter the terms and conditions of Ensana Hero programme. Ensana reserves the right to cancel the Ensana Hero programme unilaterally, with 90 days notice. After the 90-day cancellation period, further enrolments will not be available, and members can only use the benefits they have already been confirmed.
ONLINE CUSTOMER SERVICE
We are delighted that you joined the Ensana Hero programme, but if you have any further question, or request; please feel free to contact us at firstname.lastname@example.org .