Dear Anthony, thank you very much for your detailed review and for choosing Nové Lázně for your stay. We are delighted that you found our hotel beautiful and clean, enjoyed the relaxing spa atmosphere, and appreciated the kindness of our staff. At the same time, thank you for sharing the points that did not fully meet your expectations. Your remarks about the reception welcome, the restaurant variety, and the English communication are very valuable to us. We will discuss them with the respective department managers. Regarding the airport transfer, I would like to clarify the official pricing precisely: - 175 EUR – one‑way transfer to Václav Havel Airport Prague - 185 EUR – one‑way transfer to Prague city centre - Same‑day return trip to Prague city centre (a day‑trip): 185 EUR total, plus optional waiting time at 15 EUR per hour These transfers are operated by an external professional partner, not by private individuals, and the prices reflect long‑distance transport (approx. 170 km), fuel, vehicle class, and driver availability. Of course, guests are always free to choose other transportation options, including public trains, alternative taxi companies, or ride‑sharing services. If you ever plan another visit and would like assistance with arranging transportation, feel free to contact Front Office — we will gladly help you choose the most suitable option. We truly appreciate your honest feedback and are glad that the rest of your stay was enjoyable. Warm regards Dmitrij Zorin Guest Relations Manager Ensana Nové Lázně, Mariánské Lázně

Dear Guest, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that our team, from the Reservations Department led by Mr. Ostap, to Chief Doctor Marketa, as well as our hotel and spa receptionists, spa trainers, and restaurant managers, contributed to making your stay enjoyable and comfortable. Your appreciation means a great deal to us, and we will be pleased to share your compliments with the entire team. Thank you once again for your trust. We are already looking forward to welcoming you back next year for another memorable stay. Best regards, The Hotel Nove Lazne Team

Dear Guest, Thank you for your kind words. We are delighted to hear that you had an amazing experience during your stay. We look forward to welcoming you back in the future. Best regards, The team of the hotel Nove Lazne

Vážený pane Gavrilove, srdečně Vám děkujeme za Váš pobyt v našem hotelu a za krásné hodnocení. Velmi nás těší, že pro Vás bylo „vše perfektní“ a že jste si užil jak ubytování, tak služby restaurace, wellness i našeho týmu. Zvláštní poděkování předáme kolegům Ladě z restaurace a Vice z housekeeping – jsme rádi, že jejich profesionální přístup přispěl k Vaší spokojenosti. Taková zpětná vazba je pro nás velkou motivací. Budeme se těšit na Vaši další návštěvu. S přátelským pozdravem Dmitrij Zorin Guest Relations Manager Ensana Nové Lázně, Mariánské Lázně Česká republika

Thank you very much for sharing your impressions of your stay at Ensana Nové Lázně. We are truly delighted that you enjoyed every aspect of your spa experience – from our services and cuisine to the medical treatments and the warm attitude of our staff. Your kind words mean a great deal to us and will be gladly shared with the team. We are very pleased that your medical stay was comfortable and beneficial, and we hope to welcome you back again for another relaxing and health‑focused visit. Warm regards, Ensana Nové Lázně Team

Thank you very much for your wonderful feedback and for returning to stay with us again. We are delighted that you enjoyed the welcoming atmosphere, the helpfulness of our staff, the stylish and comfortable rooms with central air conditioning, and the beautiful views and spa facilities. Your kind recognition of our reservation manager, Ostap Makarcuk, is greatly appreciated and will be shared with him. Feedback like yours is truly motivating for our team. We are very pleased that your stay was once again an excellent experience, and we look forward to welcoming you back for another relaxing visit. Kind regards, Guest Relations Dmitrij Zorin Ensana Nové Lázně