Normally a pretty good hotel, Breakfast very sufficient, Mud and Mirror Bath are very helpful, Sauna start at 01:00 PM ist very late, generally, the staff are not very friendly towards foreigners. High priced for this Location
The answer to this review from the day 16. 12. 2025
Dear Mr. R.,
thank you for choosing hotel Ensana Thermia Palace for your stay. We are also very appreciating your time you dedicated to share your review with us.
As your comfort and satisfaction are our utmost priority, we are deeply sorry to hear that we did not meet your expectations. We are sincerely apologizing for any inconvenience you experienced during your recent visit.
As we understand the importance of effective and accurate communication, we are ready to implement necessary improvements to ensure that such situations do not occur in the future again. Our team has been retrained to ensure that we provide our best services so we can effectively meet the needs and expectations of our guests. Additionally, we will work on providing training to our staff to avoid language barriers that may impact the guest experience.
To ensure you receive the best possible service, we've added guest relations managers to our front office team who are always available to assist you. Rest assured; any feedback or concerns you share with our guest relations managers are addressed promptly and they are communicated directly to hotel management.
We hope we will have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.
Sincerely,
Jana Juranová,
Guest Relation Manager, Ensana Thermia Palace