Dear Jana, Thank you very much for your kind review. We are delighted that you enjoyed the unique atmosphere of our historic hotel, its location, and especially the service provided by our team. We were particularly pleased by your mention of the young colleague in our restaurant, who is currently gaining practical experience as part of his studies at the local hotel school. We are proud to support young hospitality professionals at the beginning of their careers, and it is wonderful to know that he made such a positive impression on you. Your kind words are a great motivation for the entire team, and we look forward to welcoming you back to Ensana Nové Lázně. Kind regards, Dmitrij Zorin Guest Relations Manager Ensana Nové Lázně

Dear Mr. S., Thank you very much for your excellent rating and kind feedback. We are delighted to hear that you enjoyed your stay and appreciated both the condition of our facilities and the friendliness of our team. Your positive comments are a great motivation for all of us. We look forward to welcoming you back to Ensana Nové Lázně. Kind regards, Dmitrij Zorin Guest Relations Manager Ensana Nové Lázně

Good evening, Dear guest, thank You for Your stay at hotel Centralni Lazne, and thanks a lot for Your excellent evaluation of our services, which was passed on to the hotel management. We are very glad, that You have chosen our hotel, and that You were really satisfied here. 100%-guest satisfaction is our goal, Your evaluation is for us a great feedback-, and a great stimulus for our next work - THANKS. Dear guest, we wish You good health, much happiness and joy, and we look forward to welcome You at hotel Centralni Lazne soon again.:) With many worm greetings to London Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne

Dear guests, thank you very much for your stay at Hotel Centralni Lazne / Maria Spa, and thanks a lot for the evaluation of our services, which was passed on to the hotel management. We are very pleased, that you have chosen our hotel, and that you were satisfied with your accommodation and with your spa treatments. At the same time, we sincerely regret, that our dining services did not meet your expectations - please accept our apologies. According to ENSANA 4 stars spa hotels standards, with regard to our international clientele and various dietary requirements of our guests, a vegetarian selection is an integral part of our buffet: vegetarian appetizers, salads and main courses. And more: our F&B managers are ready to accommodate the guests' wishes, to provide alternative options according to their dietary preferences and needs, if informed about it in advance. It is very likely that the sign on the buffet was moved and the salad was incorrectly labeled, we are very sorry for this. Your feedback was passed on the Food & Beverage Manager too, for taking of appropriate corrective measures. Dear guests, we trust, that you will feel the positive effects of our unique spa treatments soon, and we hope you will return to us for them. We wish you good health, happiness, and much joy, and we look forward to welcoming you at hotel Centralni Lazne / Maria Spa, with a new restaurant Goethe again.:) With best regards Eva Voldrichova, Guest Relations, ENSANA Centralni Lazne Marianske Lazne

Vážená paní RNDr. H., děkujeme Vám za Vaši přízeň a za to, že jste si našla čas na hodnocení našich služeb. Vaše pochvalná slova jsou pro nás velkou odměnou za naší každodenní práci . Vážíme Vašich komentářů týkajících se restaurace a pracovního zatížení našich terapeutů. Chápeme, že přetíženost může ovlivnit nejen jejich výkon, ale i celkovou atmosféru pro hosty. Váš názor na důležitost rovnováhy mezi počtem hostů a kvalitou služeb je pro nás cenný a budeme se jím řídit při plánování našich budoucích aktivit. Vaše připomínky a podněty nás motivují k udržení vysokých standardů našich služeb, které si naši hosté zaslouží. Těšíme se na Vaši příští návštěvu a budeme se snažit splnit Vaše očekávání . S přátelským pozdravem, Radomíra Pavlištová Guest Relation Manager Ensana Hvězda

Dear Siegmund, thank you for your wonderful feedback. We are delighted to hear that you had a relaxing experience and enjoyed our amenities, varied food options, and friendly staff. Your recommendation means a lot to us, and we look forward to welcoming you back for another stay. Best regards, Regina Haslerová Guest Relations Manager