What we treat?

Dear Mr. Sadoun A., thank you for your excellent rating and for sharing your suggestion with us. We are delighted to hear that you enjoyed your stay and were satisfied with our spa and medical services. We appreciate your feedback regarding the drinking cups near the hot sulfur spring. We understand that they were convenient for our guests, and we will pass your suggestion on to the responsible department for consideration. Thank you for your recommendation. We hope to have the pleasure of welcoming you back to Ensana Esplanade in the future. Kind regards, Štefkovičová Kristína Guest Relation Manager Ensana Esplanade

Dear Ms. A. M., thank you very much for your wonderful review and your kind words. We are truly delighted to hear that you enjoyed your stay and that our hospitality, professionalism and attention to detail made your experience so memorable. Your special appreciation of our entire team means a great deal to us. We will gladly share your compliments with all our colleagues, who will be very happy to know that their efforts made such a positive impression. Thank you for your recommendation and trust. We would be delighted to welcome you back to Ensana Esplanade for another wonderful stay. Kind regards, Štefkovičová Kristína Guest Relation Manager Ensana Esplanade

Vážená pani Andrea, ďakujeme Vám za Vaše hodnotenie a milé slová na adresu nášho personálu. Veľmi nás teší, že ste ocenili ochotu a milý prístup našich kolegov. Vašu pochvalu radi odovzdáme aj kolegyni, ktorá sa Vám venovala počas bahenného zábalu. Mrzí nás, že voda v bazéne Zrkadlisko bola chladnejšia, než ste očakávali. Ďakujeme, že ste nás na to upozornili. Vašu pripomienku odovzdáme zodpovedným kolegom. Ďakujeme za Vašu dôveru a odporúčanie. Budeme sa tešiť na Vašu ďalšiu návštevu hotela Ensana Esplanade. S pozdravom, Štefkovičová Kristína Guest Relation Manager Ensana Esplanade

Dear Mr. T., Thank you for sharing your feedback following your recent stay at Esplanade. We are sorry to hear that your experience with our reception team did not meet your expectations. We have carefully reviewed your account and compared it with your reservation confirmation. We would like to clarify that our reception team does not change confirmed prices or reservation conditions. Based on this review, the amount charged corresponds to the confirmed reservation. The only additional charge was the city tax of EUR 24 for your 12-night stay, which was explicitly stated in your reservation confirmation as excluded from the accommodation price and payable at the hotel. Confirmed: price of stay 3140 / Discounted price: EUR 2669 Deposit of 50% to pay in advance: FUR 1335 Price per room / night: EUR 223 Price induding VAT, exduding city tax City tax: 2 EUR / nighĽ child from O to 18 years 0,20 EUR / night. pay on arrival Charged for the stay: 2669 € + 24 € + extras Nevertheless, we regret that the situation was handled in a way that left you feeling dissatisfied. We understand the importance of clear communication and professional, courteous service, especially when it comes to the terms of a confirmed reservation. Thank you for bringing this matter to our attention. Your feedback is valuable to us and helps us continuously improve our guest experience. Kind regards, The Esplanade Team