Dear YH L., Thank you for your stay at Ensana Thermia Palace and also for your wonderful feedback. We are delighted to hear that you found our staff attentive and enjoyed the super spa services and elegant architecture. It is also gratifying to know that you appreciated the mini Christmas market nearby. Your kind words motivate us to continue providing exceptional experiences for our guests. We look forward to seeing you again. Best regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Dr. L. V., Thank you for your kind words regarding our front desk, restaurant, and cleaning team. We are delighted to hear that you found our staff to be friendly and helpful during your stay. Your feedback is invaluable to us and serves as a great motivation for our team to continue providing exceptional service. We would be very pleased to welcome you again as our guest in the future. Best regards, Laura Homolová Receptionist Ensana Thermia Palace

Dear Ali A., Thank you for taking the time to share your feedback regarding your recent stay at the Esplanade Ensana Health Spa Hotel. We appreciate your loyalty and are pleased to hear that your overall experience was good. I sincerely apologize for the inconvenience you encountered with your appointment request. While we strive to accommodate our guests' needs, it appears that communication fell short on this occasion. Your experience during check-out regarding room service is equally concerning, and I regret that we did not meet your expectations in this regard. We understand how important timely service is, especially for our loyal guests. Your comments will be reviewed with our team to ensure we address these issues and improve our service for future visits. Thank you for bringing these matters to our attention, and we hope to welcome you back for an even better experience in the future. Sincerely, Horňáková Andrea Guest Services Ensana Esplanade

Vážená pani Anna Z., ďakujeme za vaše pozitívne hodnotenie. Sme radi, že ste mali príjemný zážitok počas vášho pobytu. Vaša spokojnosť je pre nás dôležitá a tešíme sa na vašu budúcu návštevu. S pozdravom, Štefkovičová Kristína Služby pre hostí Ensana Esplanade