Reopening dates

  • Centrální Lázně: open     
  • Hvězda: open 
  • Nové Lázně: June 13th, 2020    
  • Svoboda: September 1st, 2020    
  • Pacifik: July 31st, 2020    
  • Vltava: temporary closed
  • Butterfly: temporary closed

Safety & Hygiene

Guests

  • body temperature measuring at the time of arrival
  • hand sanitizers in all guest areas
  • letter of hygienic recommendations in the room
  • frequent cleaning and sanitizing of all public and staff areas
  • filling of anamnesis questionnaire
  • wearing of masks with exceptions (e.g. exercising, inhalations, consumtion)
  • available masks and gloves in the hotel 
  • limited number of guests in the pool and fitness centre
  • no operation of steam bath and ice pool
  • UV sterilization of guestś masks disposal free of charge at the reception
  • possibility of buying a COVID-19 rapid test inside the hotel
  • installation of glas walls at the receptions and spa receptions 
  • timing of treatments according to requirements of Ministery of Health

Staff

  • COVID-19 antibodies testing of staff before re-opening
  • body temperature measurement of staff (every day), documentation
  • initial main nurse training of all staff before hotel re-opening
  • hand sanitizers in all staff areas, soaps with disinfection
  • masks and gloves in all departments
  • regular training of all staff by department managers
  • frequent cleaning and sanitizing of all staff areas
further info
  • Limited services due to regulations    
  • Social distancing in all areas    
  • minibar service on request in guest rooms    
  • disinfection of tables and chairs after each guest in the lobby bar and in the restaurant    
  • TV remote control disinfected and wrapped    
  • gloves disposal at the restaurant buffet, regular disinfection of all equipment, regular frequent changing of buffet tongs    
  • disinfection of internet corner after each guest    
  • menus (drinks, dining) in washable form    
  • additional room textiles  upon request    

Restaurant

  • Breakfast: Buffet – 7:00 - 10:00, free seating plan, disinfection of the chairs and tables after each guest, regular disinfection of all buffet areas and equipment, gloves disp.    
  • Lunch: Buffet- 11:30 am - 2:00 PM, free seating plan, disinfection of the chairs and tables after each guest, regular disinfection of all buffet areas and equipment, gloves disp.    
  • Dinner: Buffet – 5:30 PM - 8:30 PM,ree seating plan, disinfection of the chairs and tables after each guest, regular disinfection of all buffet areas and equipment, gloves disp.    
     

Spa, Wellness, Beauty & Fitness

HVĚZDA

  • Indoor pools: Available from 4 May 2020 (linked to Centrální Lázně)
  • Sauna: Available from 25 May 2020 
  • Spa treatments: Available after 13 June 2020
  • Medical treatments: Available after 13 June 2020
  • Fitness Centre: Available from 4 May 2020 (at the Centralni Lazne hotel)
  • Coffee shop: Available after 13 June 2020
  • Cosmetician & Hair Saloon:  Available after 13 June 2020

 

CENTRÁLNÍ LÁZNĚ

  • Indoor pools: Available from 4 May 2020 (In hotel Hvězda)
  • Sauna: Available from 25 May 2020 (In hotel Hvězda)
  • Spa treatments: Available from 25 May 2020
  • Medical treatments: Available from 4 May 2020
  • Fitness Centre: Available from 4 May 2020
  • Coffee shop: Available from 25 May 2020
  • Cosmetician & Hair Saloon: Available from 25 May 2020

NOVÉ LÁZNĚ

  • Indoor pools: Available after 13 June 2020 (In hotel Hvězda)
  • Sauna: Available after 13 June 2020 
  • Spa treatments: Available after 31 July 2020
  • Medical treatments: Available after 31 July 2020
  • Fitness Centre: Available from 4 May 2020 (at the Centralni Lazne hotel)
  • Coffee shop: Available after 13 June 2020
  • Cosmetician & Hair Saloon:  Available after 31 July 2020

We are committed to providing you with a safe enviroment !
Prevention and control measures for your safety

What we have done and will do!
our actions and measures

  • All staff members undertake a Rapid Covid 19 test before reopening. 
  • Daily body temperature measurement for all staff members.
  • Regular trainings for staff members on reenforced prevention measures, continous supervision of implementation. 
  • Initial head nurse training of all staff.
  • All our disinfectant agents and cleaning supplies are approved by the Czech Ministry of Health, provided by Diversey comp., our core supplier.
  • All our staff use face masks, gloves (where necessary) inside the hotels
  • We have reviewed our internal processes and operational procedures in order to minimize interaction between members of staff, guests and staff and guests.

What we expect you to do!
rules and recommandations for our guests

  • Please respect general social distancing measures between you and other guests and members of staff.
  •  If You feel ill, please, contact the nurse.
  • Avoid guests who are visibly ill.
  • Please respect social distancing lines at front desk areas and the rearrangement of furniture in the halls.
  • For the safety of other guests and staff members the procedure of check-in has been amended with body  temperature check peformed by a medical staff, without recording the result. Please accept this procedure! In case your body temperature exceeds 37,3 °C a doctor from Ensana Hotels will consult you regarding your general state of health.
  • Complying with the autorities' regulations, please wear a face mask indoors.
  • Please wash and/or disinfect your hands regularely. 
  • Regular disinfection of elevators. We recommend to use the stairs.
  • For prepayments we recommend paying online or by bank transfer, for payments at the front desks we recommend using credit cards.
  • At the restaurants, social distance of 2 meters required
  • We have removed minibars from the guest rooms. 
  • In case you need a product from the minibar please contact the front desk.

Halls, front offices, public areas

  • We have updated all our procedures of hygine, cleaning and disinfection, supplier control and reception of goods.    
  • All surfaces of food production will be frequently disinfected during the operation.    
  • Service of food will be done by our staff with the proper safety equipment, measure applied to buffet as well.     
  • We have installed hand sanitizer units at restaurant entrances, in the spa department, at the entrance of the hotel, in each public toilets.     
  • We have limited the number of tables and chairs in order to keep 2 m distance between tables - no stable seats, disinfection of tables and chairs after each guest    
  • We have removed our a la carte menus and replaced them with disposable short menus, design in washable form.    
     

Rooms

  • We have updated our cleaning procedures and we have removed items with high risk of contamination and difficult to disinfect, such as minibars, flyers, brochures, extra blankets 
  • We clean the rooms every second day of your stay.    
  • We do not change regurarly the towels, bed sheets, covers, robes during your stay. However, should you need a change please let us know and we will do it when you are not in the room  
  • After check-out all rooms will be disinfected with aerosol disinfectant units and if possible we will remove the room from accomodation circle for at least 24 hours  
  • Tv remote control is disinfected and put in a plastic pouch    
  • We wash, dry and iron all textiles used in the rooms at high temperatures in order to disinfect them
  • We use professional detergents and disinfectants in our laundary according to the protocol of our supplier 
  • We clean and disinfect the floor and halls with aerosol disinfectant units on regular basis  

Restaurant & kitchen

  • We have updated all our procedures of hygine, cleaning and disinfection, supplier control and reception of goods.    
  • All surfaces of food production will be frequently disinfected during the operation.    
  • Service of food will be done by our staff with the proper safety equipment, measure applied to buffet as well.     
  • We have installed hand sanitizer units at restaurant entrances, in the spa department, at the entrance of the hotel, in each public toilets.     
  • We have limited the number of tables and chairs in order to keep 2 m distance between tables - no stable seats, disinfection of tables and chairs after each guest    
  • We have removed our a la carte menus and replaced them with disposable short menus, design in washable form.    

 

 

Pools

  • We will indorse 2 m social distancing between sun beds and/or beach towels, except families.    
  • We controll maximal number of guests inside the pool, the number is published    
  • Measures in the locker rooms: disinfection, short time of stay, only every second locker can be used 
  • All equipment is regular disinfected    
  • We  installed hand sanitizer units according to requirements of the Ministery of Health    
  • We don´t operate the steam bath and ice pool    
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