Dear guests,

from 24.5.2021 we can accommodate in our health spa hotels all guests that have recovered from COVID-19  within the past 180 days,  guests that have been fully vaccinated. (at the earliest 14 days from the second dose) and guests with a negative test no older than 48 hours before the day of arrival.

We would like to inform you that acceptance of the state-funded spa and wellnes voucher in Léčebné Lázně Mariánské Lázně a.s. has currently reached its financial limit and is temporarily suspended. We are currently awaiting the approval of the European Commission to increase the limit for individual providers. 

Please follow the up-to-date information on our website.
Thank you for your patience.

Hotel's operation

  • Hvězda: open 
  • Centrální Lázně: open
  • Nové Lázně: open
  • Pacifik: open
  • Svoboda:  open
  • Vltava: temporary closed
  • Butterfly: temporary closed

Safety & Hygiene

Guest

  • hand sanitizers in all guest areas
  • letter of hygienic recommendations in the room
  • frequent cleaning and sanitizing of all public and staff areas
  • wearing of N95 respirator with exceptions (e.g. health problems, fitness center, consumption, pool areas)
  • N95 respirators and gloves are available at the hotel
  • limited number of guests in the pool and fitness centre
  • no operation of ice pool
  • possibility of buying a COVID-19 rapid test inside the hotel
  • installation of hygienic glas walls at the receptions and spa receptions 
  • timing of treatments according to requirements of Ministery of Health

Staff

  • COVID-19 antibodies testing of staff before re-opening
  • initial main nurse training of all staff before hotel re-opening
  • hand sanitizers in all staff areas, soaps with disinfection
  • masks and gloves in all departments
  • regular training of all staff by department managers
  • frequent cleaning and sanitizing of all staff areas
     
further info
  • limited services due to regulations    
  • social distancing in all areas    
  • minibar service on request in guest rooms  
  • disinfection of tables and chairs after each guest in the lobby bar and in the restaurant    
  • TV remote control disinfected and wrapped    
  • gloves disposal at the restaurant buffet, regular disinfection of all equipment, regular frequent changing of buffet tongs  
  • disinfection of internet corner after each guest    
  • additional room textiles  upon request     

Restaurant

  • Breakfast: Buffet – 7:00 - 10:00,  disinfection of the chairs and tables after each guest, regular disinfection of all buffet areas and equipment, gloves disp.    
  • Lunch: Buffet- 11:30 am - 2:00 PM,  disinfection of the chairs and tables after each guest, regular disinfection of all buffet areas and equipment, gloves disp.    
  • Dinner: Buffet – 5:30 PM - 8:00 PM, disinfection of the chairs and tables after each guest, regular disinfection of all buffet areas and equipment, gloves disp.
  • In restaurants, we can serve only our guests, not the outside guests
  • Max. 4 people at one table, social distancing between you and other guests and members of staff

 

 

Spa, Wellness, Beauty & Fitness

HVĚZDA

  • Indoor pools: available from 4.1.2021
  • Sauna: available from 4.1.2021
  • Spa treatments: available from 4.1.2021
  • Medical treatments: available from 4.1.2021
  • Fitness Centre: open
  • Cosmetician & Hair Saloon: temporarily closed

 

 

CENTRÁLNÍ LÁZNĚ

  • Indoor pools: available from 2.5.2021
  • Sauna: available from 2.5.2021
  • Spa treatments: available from 2.5.2021
  • Medical treatments: available from 2.5.2021
  • Fitness Centre: available from 2.5.2021
  • Coffee shop: temporarily closed
  • Cosmetician & Hair Saloon: temporarily closed

NOVÉ LÁZNĚ

  • Indoor pools: available from 19.6.2021
  • Sauna: available from 19.6.2021
  • Spa treatments: available from 19.6.2021
  • Medical treatments: available from 19.6.2021 
  • Fitness Centre: available from 19.6.2021
  • Cosmetician & Hair Saloon: temporarily closed

Wellness and swimming pools are available only for the hotel guests.

We are committed to providing you with a safe enviroment !
Prevention and control measures for your safety

What we have done and will do!
our actions and measure

  • All staff members are regularly tested on Covid 19.
  • Daily body temperature measurement for all staff members.
  • Regular trainings for staff members on reenforced prevention measures, continous supervision of implementation. 
  • Initial head nurse training of all staff.
  • All our disinfectant agents and cleaning supplies are approved by the Czech Ministry of Health.
  • All our staff use face masks, gloves (where necessary) inside the hotels
  • We have reviewed our internal processes and operational procedures in order to minimize interaction between members of staff, guests and staff and guests.

What we expect you to do!
rules and recommandations for our guests

  • Please respect general social distancing measures between you and other guests and members of staff.
  •  If You feel ill, please, contact the nurse or physisian.
  • Avoid guests who are visibly ill.
  • Please respect social distancing lines at front desk areas and the rearrangement of furniture in the halls.
  • Complying with the autorities' regulations, please wear a N95 respirator indoors.
  • Please wash and/or disinfect your hands regularely. 
  • Regular disinfection of elevators. We recommend to use the stairs or maintain social distance.
  • For prepayments we recommend paying online or by bank transfer, for payments at the front desks we recommend using credit cards.
  • At the restaurants, social distance required
  • We have removed minibars from the guest rooms. 
  • In case you need a product from the minibar please contact the front desk.

Halls, front offices, public areas

  • We have updated all our procedures of hygiene, cleaning and disinfection, supplier control and reception of goods.    
  • All surfaces of food production will be frequently disinfected during the operation.    
  • Service of food will be done by our staff with the proper safety equipment, measure applied to buffet as well.     
  • We have installed hand sanitizer units at restaurant entrances, in the spa department, at the entrance of the hotel, in each public toilets.     
  • We have limited the number of tables and chairs in order to keep social distance between tables - disinfection of tables and chairs after each guest    
  • We have removed our a la carte menus and replaced them with disposable short menus, design in washable form.    

Rooms

  • We have updated our cleaning procedures and we have removed items with high risk of contamination and difficult to disinfect, such as minibars, flyers, brochures
  • After check-out all rooms will be disinfected with aerosol disinfectant units and if possible we will remove the room from accomodation circle for at least 24 hours  
  • Tv remote control is disinfected and put in a plastic pouch    
  • We wash, dry and iron all textiles used in the rooms at high temperatures in order to disinfect them
  • We use professional laundary supplier 
  • We clean and disinfect the floor and halls with aerosol disinfectant units on regular basis  

Restaurant & kitchen

  • We have updated all our procedures of hygine, cleaning and disinfection, supplier control and reception of goods.    
  • All surfaces of food production will be frequently disinfected during the operation.    
  • Service of food will be done by our staff with the proper safety equipment, measure applied to buffet as well.     
  • We have installed hand sanitizer units at restaurant entrances, in the spa department, at the entrance of the hotel, in each public toilets.     
  • We have limited the number of tables and chairs in order to keep social distance between tables - disinfection of tables and chairs after each guest    
  • We have removed our a la carte menus and replaced them with disposable short menus, design in washable form.    

 

Pools

  • We will indorse social distancing between sun beds and/or beach towels, except families.    
  • We controll maximal number of guests inside the pool, the number is published    
  • Measures in the locker rooms: disinfection, short time of stay, 
  • All equipment is regular disinfected    
  • We  installed hand sanitizer units according to requirements of the Ministery of Health    
  • We don´t operate the ice pool    
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