Estimated reopening dates in Hungary

  • TH MARGARET ISLAND: open
  • THERMAL HEVÍZ: open
  • THERMAL SARVAR : open
  • AQUA HEVÍZ: re-opening 18th June, 2021
  • GRAND MARGARET ISLAND: temporarily closed

In accordance with the latest government decree, our hotels are currently open both to guests travelling for business, and to guests with Hungarian immunity certificate or other accepted vaccine passports travelling for the purposes of leisure.

Please note that on arrival, you must submit a statement regarding the purpose of your stay. Guests visiting for leisure purposes must show both a valid immunity certificate, and a personal identification document. Guests who refuse to submit the required statement or produce an immunity certificate cannot be accepted at this time.

Safety & Hygiene

Mask Use

Wearing a mask is recommended (in Hévíz, Aqua and Sárvár hotels) or required (in the Margaret Island hotels) in all common areas of the hotel interior, with the exception of the medical, fitness, and wellness units. In guest-accessible open-air spaces (such as the terraces and grounds), mask use is optional. Please monitor attentively all further instructions issued by the hotel regarding mask use.

Thank you for your understanding and co-operation!

further info
  • Limited services due to regulations 

Available services

For guests with valid immunity certificates and their minor children: 

-    Room reservation 
-    Hospitality services 
-    Fitness, wellness, beauty, and medical services

For guests without valid immunity certificates visiting for the purposes of business or education: 

-    Room reservation
-    Hospitality services
 

Restaurant

  • Disinfection of the chairs and tables after each guest
  • A maximum of 10 people may be seated at a given table simultaneously.
  • Tables have been spaced at adequate distances apart.
  • Mask use is mandatory for all kitchen and restaurant staff.
  • Service utensils and tables in the snack bar are regularly disinfected.

Spa, Wellness, Beauty & Fitness

  • In all areas of the hotel, disinfectant cleaning is conducted regularly throughout the day.
  • A limit has been introduced on the maximum number of persons that use certain services simultaneously.
  • Lounge chairs have been placed at adequate distances apart.
  • Mask use is mandatory for all hotel staff.
  • All textiles used in the rooms are washed, dried and ironed at high temperatures

We are committed to providing you with a safe enviroment !
Prevention and control measures for your safety

What we have done and will do!
our actions and measures

  • All staff members undertake a PCR Covid 19 test before reopening
  • Regular trainings for staff members on reenforced prevention measures, continuous supervision of implementation
  • All our disinfectant agents and cleaning supplies are approved by the Hungarian Ministry of Health, provided by Diversey comp., our core supplier
  • All our staff use face masks, gloves (where necessary) inside the hotels
  • We have reviewed our internal processes and operational procedures in order to minimize interaction between members of staff, guests and staff and guests.

What we expect you to do!
rules and recommandations for our guests

  • At reception, please fill out a statement regarding the purpose of your stay and your acceptance of the hotel’s current regulations.
  • Submit your valid immunity certificate and personal identification document.
  • Uphold all rules pertaining to the use of masks.
  • Use the hand sanitizer placed in hotel common areas regularly.
  • Wear a mask that covers both nose and mouth in all interior common areas of the hotel, with the exception of medical and fitness areas and the hotel spa.
  • Uphold all rules pertaining to social distancing.
  • Use of elevators is limited to the stated maximum number of persons simultaneously, with the exception of persons and family members staying in the same room. We recommend to use the stairs.
  • A multi-step cleaning regimen has been introduced in order to help keep rooms sanitary and protect the health of our employees. Please indicate the availability of your room for cleaning daily by hanging the provided card on the door handle.
  • For prepayments we recommend paying online or by bank transfer, for payments at the front desks we recommend using credit cards.
  • We have removed minibars from the guest rooms. In case you need a product from the minibar please contact the front desk

Halls, front offices, public areas

  • We have installed acryl glass protection at front desks and distancing lines on the floor at front desk area
  • Hand sanitizer units at main entrances, front offices, lift areas are installed
  • We have rearranged the furniture in the halls in order to keep social distancing
  • All key cards are disinfected before and after hand over
  • We regularly clean and disinfect AC filters according to the reviewed program 

Rooms

  • We have updated our cleaning procedures and we have removed items with high risk of contamination and difficult to disinfect, such as minibars, flyers, brochures, extra blankets
  • A multi-step cleaning regimen has been introduced in order to help keep rooms sanitary and protect the health of our employees. Please indicate the availability of your room for cleaning daily by hanging the provided card on the door handle.
  • Towels, bed sheets, covers, robes are changed in every 3 day
  • All textiles used in the rooms are washed, dried and ironed at high temperatures 
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