Reopening dates

Bradet     open    
Sovata    open 
Ursina      opening 31 July 2020    

Safety & Hygiene

Guests

  • Body temperature measuring at the time of arrival
  • Hand sanitizers in all guest areas
  • Frequent cleaning and sanitizing of all public and staff areas
  • Available masks and gloves in hotel shop

Staff

  • Testing of staff before re-opening
  • Body temperature measurement of staff (every day)
  • Hand sanitizers in all staff areas
  • Frequent cleaning and sanitizing of all staff areas
  • Masks and gloves in some departments
further info
  • Limited services due to regulations    
  • Social distancing in all areas    
  • No minibar service in guest rooms    
  • Additional room textiles only upon request    

Restaurant terraces

Breakfast: Buffet – served; time of service devided from 7 AM to 9 AM and 9 AM to 11 AM, guests will choose time of service upon check in for the whole length of stay    
Lunch: Menu – served    
Dinner: Buffet – served; time of service devided from 6 PM to 8 PM and 8 PM to 10 PM, guests will choose time of service upon check in for the whole length of stay     
 

Spa, Wellness, Beauty & Fitness

Sovata:

  • Indoor pools: opening most probably on 15th of July (only Spa -1 floor with salt- and sweetwater pools)
  • Indoor pools: opening most probably on 1st of August (Spa -2 floor with all pools and steambath)
  • Saunas: available
  • Spa treatments: available
  • Medical treatments: available
  • Fitness Centre: available
  • Cosmetician&Hair Saloon: available

Ursina:

  • Indoor pools and saunas: opening on the 31st of July
  • Saunas: opening on the 31st of July
  • Spa treatments: available from the 31st of July
  • Medical treatments: available from the 31st of July

 

Lakes

Bear Lake:

  • Opening 19 June 2020
  • Obligatory social distancing
  • Catering available (see below)

Pizzeria: Menu selection – served
Bufet restaurant: Buffet selection – counter service

Alunis Lake: Closed until further notice

We are committed to providing you with a safe enviroment !
Prevention and control measures for your safety

What we have done and will do!
our actions and measures

All staff members undertake a PCR Covid 19 test before reopening.
Daily body temperature measurement for all staff members.
Regular trainings for staff members on reenforced prevention measures, continous supervision of implementation. 
All our disinfectant agents and cleaning supplies are approved by the Romanian Ministry of Health, provided by Diversey comp., our core supplier.
All our staff use face masks, gloves (where necessary) inside the hotels
We have reviewed our internal processes and operational procedures in order to minimize interaction between members of staff, guests and staff and guests.

What we expect you to do!
rules and recommandations for our guests

  • Please respect general social distancing measures between you and other guests and members of staff, social distancing lines at front desk areas and the rearrangement of furniture in the halls.
  • For the safety of other guests and staff members the procedure of check-in has been amended with body  temperature check peformed by a medical staff, without recording the result. Please accept this procedure! In case your body temperature exceeds 37,3 °C a doctor from Ensana Hotels will consult you regarding your general state of health.
  • Complying with the autorities' regulations, please wear a fask mask indoors.
  • Please wash and/or disinfect your hands regularely. 
  • Elevators can be used by 2 persons at a time, except members of the same family or persons in the same room. We recommend to use the stairs.
  • For prepayments we recommend paying online or by bank transfer, for payments at the front desks we recommend using credit cards.
  • As a measure of social distancing we have devided the time of service of breakfast and dinner. 
  • We have removed minibars from the guest rooms. 
  • In case you need a product from the minibar please contact the front desk.
  • If a guest repeatedly refuses to comply with these rules Ensana Hotels reserves the right to deny delivering the requested services without refunding the deposits and without any right of compensation.

Halls, front offices, public areas

  • We have installed acryl glass protection at front desks and distancing lines on the floor at front desk area.    
  • We have installed hand sanitizer units at main entrances, front offices, lift areas.     
  • We have rearranged the furniture in the halls in order to keep social distancing.    
  • We have limited the use of elevators to 2 persons at a time, except members of the same family or persons in the same room.     
  • We ensure that all key cards are disinfected before and after hand over.     
  • We regurarly clean and disinfect AC filters according to the reviewed program.    
     

Rooms

  • We have updated our cleaning procedures and we have removed items with high risk of contamination and difficult to disinfect, such as minibars, flyers, brochures, extra blankets.
  • We clean the rooms every second day of your stay.    
  • We do not change regurarly the towels, bed sheets, covers, robes during your stay. However, should you need a change please let us know and we will do it when you are not in the room.   
  • After check-out all rooms will be disinfected with aerosol disinfectant units and if possible we will remove the room from accomodation circle for at least 24 hours. 
  • Tv remote control is disinfected and put in a plastic pouch.    
  • We wash, dry and iron all textiles used in the rooms at high temperatures in order to disinfect them. 
  • We use professional detergents and disinfectants in our laundary according to the protocol of our supplier.
  • We clean and disinfect the floor and halls with aerosol disinfectant units on a daily basis.    

   

Restaurant & kitchen

  • We have updated all our procedures of hygine, cleaning and disinfection, supplier control and reception of goods.    
  • All surfaces of food production will be disinfected hourly during the operation.    
  • Service of food will be done by our staff with the proper safety equipment, measure applied to buffet as well.     
  • We have installed hand sanitizer units at restaurant entrances.     
  • We have limited the number of tables and chairs in order to keep 2 m distance between tables.    
  • We have removed our a la carte menus and replaced them with disposable short menus.    
     

Beach

  • We will indorse 2 m social distancing between sun beds and/or beach towels, except families.    
  • We will install hand sanitizer units at beach and restaurant entrances.     
  • We recommend guests of Bear Lake beach that are not clients of Ensana Hotels and spendig several days in Sovata to avoid congestion at cash desks and purchse multiple day tickets to the beach. 
     
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