Everything was very good, except a few little things, such as one of the workers in the restaurant was not friendly..Also, the 15 min of underwater massage were often cut short, except one girl whose name is Boga...something. sorry. She is the only one who put 15 min timer!
And another thing, I wrote a few msges long b4 my trip asking about transfer, I even contacted Expedia, but Noone ever replied to my msges. In contrary, as soon as I booked hotel in Budapest, they contacted me asking if they can assist me with anything. This calls hospitality.
The answer to this review from the day 14. 10. 2025
Dear guest,
thank you for sharing your feedback with us. Our guests opinion is a highly valued tool for us to constantly improve our services.
We are very sorry that you weren't completely satisfied with us, so we will forward your comments regarding the underwater massage to the relevant managers, thank you.
We would like to inform you that our guests can get an offer and ask questions in 9 languages on our website and we can ensure that we answer them in every case.
Our contact information was probably incorrect, because the correspondence did not reach us. Our guests who have already made a reservation will receive automatic messages from us so that we can respond to all their questions.
We hope you had a good time in our hotel despite the inconvenience and look forward to welcoming you to our hotel again.
Sincerely,
Judit Csiszár
Guest Relations Manager